The Top 10 FoodVillage Features That Automates & Boosts A Restaurant’s Food Deliveries

Expanding your restaurant business with delivery can be easy with our user-friendly food ordering platform. From ordering to delivery, FoodVillage takes the hassle out of running a restaurant online. With our easy-to-use platform, you can focus on what you do best: cooking great food.

Here are the top 10 delivery features that automate the operations and growth of your business (the reason that they are the top 10 is that there are more not mentioned here for brevity):

1. Determine Your Own Delivery Range & Max Driving Time

The FoodVillage platform empowers restauranteurs with the ability to set how their business should run. And you can set that delivery range and max delivery driving time specific to each outlet.

Accommodating changes in traffic conditions attributed to peak hours or weather conditions: With Google Maps integration, estimated delivery time is aggregated from live traffic information to provide accurate delivery times. This means you will have the ability to prevent orders that may take too long to deliver even though the customer is within your delivery range. This is especially useful when the freshness of your food on arrival is critical.

2. Determine Your Own Delivery Charges

There is virtually no limitation to how you can set your delivery charges. You can either use a formula or charge customers per kilometre distance.

3. Determine Your Own Delivery Times

The FoodVillage system can accommodate to the timing that is suitable for your business.

  • Independent Available Hours: Some restaurants operate delivery times exactly the same as the operational hours of their outlet. However, there are instances where you would like to have the ability to operate your delivery services differently from your dine-in hours.
  • Order Offsets: To prevent receiving orders too early or too late, you are able to set the first order and last order offset by the minute.
  • Order Now/Later: Allow or prevent “order now” or “order later” options.
  • Maximum Days Ahead: Set by days.

4. Determine Your Own Delivery Time Intervals

The service time intervals for all our services: pickups, deliveries, dine-ins and reservations, can be set individually by the minute to suit your requirements. Examples:
60 minute intervals: 12pm, 1pm, 2pm, etc.
30 minute intervals: 12:00pm, 12:30pm, 1:00pm, etc.
5 minutes intervals: 12:00pm, 12:05pm, 12:10pm, etc.

5. Block Out Specific Delivery Times

One of our clients during a festive season was able to block delivery services for specific hours of a day due to the surge of orders they received during that time. This allowed them to stay operational knowing that there would be a surge of orders without the fear of disappointing customers if they received every single order for that given timeslot.

This meant that customers could continue to place their orders but had to adjust when they would receive their orders.

6. Block Out Delivery Destinations By Keywords Or Designate Delivery Zones

You are able to block certain delivery locations based on keywords or designate delivery zones.

7. Order Surge Protection

With a simple formula, you can prevent too many orders at a given time should they occur. With the parameter that you determine, the set number of minutes would be added to the wait time if a certain threshold of orders is received. In other words, for every X outstanding order/s, increase the estimated wait time by Y minutes.

This means you can continue receiving orders without the concern of not being able to fulfil them. You can set this to apply specifically to delivery orders only or to all order types, such as pickups and dine-ins.

8. Automated Food Delivery Arrangement

FoodVillage is fully integrated with Lalamove and automates the delivery arrangement whether they are instant orders or delivery for future orders. You are not obligated to use Lalamove if you do not want to nor are you bound to use them after Lalamove integration.

Lalamove is constantly expanding its services throughout Malaysia. They are currently available in these locations: 

  • Klang Valley
  • Pulau Pinang
  • Johor Bahru
  • Central Melaka

The FoodVillage platform works wherever there’s Google Maps – which is practically anywhere! Our integration with Lalamove allows us to expand our automated delivery services wherever Lalamove services are available. Besides Malaysia, Lalamove services are currently available in Brazil, Hong Kong, Indonesia, Mexico, Philippines, Singapore, Taiwan, Thailand, United States and Vietnam.

The FoodVillage food ordering platform is fully integrated with delivery partner Lalamove, so you can be sure that your orders will be taken care of quickly and efficiently. Plus, there are no extra charges for delivery from the delivery charges quoted by Lalamove.

9. Detailed Delivery Status At Your Fingertips

One of the biggest concerns restaurant delivery managers have in order fulfilment is the hassle they have to go through to know the status of a given delivery. From delivery pickup triggering, confirmation, a rider’s location, name and contact information.

Our integration with Lalamove provides all the information you need when you need it at a click of a button.

10. Free Delivery Thresholds

Automatically reward customers with free delivery who spend beyond your desired currency value.

Contact us to try FoodVillage today and see how easy it is to get your food delivered right to your customers’ doorsteps or learn more about our delivery integration with Lalamove.

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  3. Automate delivery arrangements.
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  5. No additional staff to handle phone or WhatsApp orders.

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